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Order Cancellation & Returns
- No Cancellations or Swaps:Â We do not accept order cancellations, changes, or swaps for any reason, including change of mind.
- Final Sale: All sales are final. No refunds, returns, or exchanges unless the item is significantly damaged (see below for definition).
Unboxing Video Requirement
To claim any damage or missing item:
- A 360° uncut parcel opening video is mandatory.
- The video must begin before opening the parcel.
- It must be recorded at standard speed, with no pauses, cuts, or edits.
- Please show all products clearly on camera and end the video only after everything is checked.
Return Eligibility
To be eligible for a return:
- We do not accept change of mind. All sales are final. No return no refund no exchange.
- In case of damaged or faulty items approved for return, the item must be unused, unworn, with tags, and in its original packaging
- You must have a receipt or proof of purchase.
- You must contact us immediately upon receiving your order if there are any issues.
If approved:
- Items must be returned within 48 hours of delivery.
- You must provide parcel tracking or contact us for a return label.
- Keep a copy of the tracking and shipping receipt for your records.
📩 Contact: rbfashionstudio@yahoo.com 📱 WhatsApp: +1 204-558-4813
Note:Â Do not send items back without requesting a return first. Unauthorized returns will not be accepted.
Store Credit
- If your return is approved, store credit will be issued.
- Store credit is valid for 3 months from the date of issue.
Strictly No Returns/Refunds For:
- Missing pearls/stones on outfits or jewelry.
- Minor scratches, loose hooks, or glued stones.
- Color differences due to lighting or screen resolution.
- Handmade product imperfections (scratches, rough polish).
Refund Process (If Approved)
- You will be notified once your return is received and inspected.
- If approved, a store credit will be processed.
